Do you make custom name jewelry in Arabic and English?
Yes. We craft names and words in both Arabic and English. Add your text and any style notes (font, capitalization, symbols) at checkout so we engrave it exactly as you want.
How long will my order take to arrive?
Most pieces are custom-crafted and typically arrive within 12–18 days. Free standard delivery is included, and express shipping is available at checkout. You’ll receive tracking once your order ships.
What materials do you use? Are they hypoallergenic?
We use premium stainless steel, sterling silver, and high-quality gold plating; select designs are available in solid 18K/22K/24K gold upon request. All Sairahaz pieces are nickel-free and designed to be hypoallergenic for most wearers.
Can I change or cancel my order after placing it?
Contact us immediately with your order number. Once a custom item enters production, we can’t modify or cancel it. Non-custom items may be cancelable before shipment—reach out as soon as possible.
Can you rush a custom order for a specific date?
Often yes. Choose an express shipping option at checkout and leave your needed-by date in the order notes. Message us with your timeline and we’ll confirm what’s possible.
How do I pick the right size?
For bracelets, measure your wrist and add 0.5–0.75 in (≈1.3–2 cm) for comfort. Typical wrist ranges: Women ~6–7.5 in, Men ~7–8.5 in. For necklaces, popular lengths are 16–18 in (women) and 18–22 in (men). Many items include extenders—see each product page.
How do I care for my jewelry?
Keep it dry and chemical-free. Remove before showering, swimming, or workouts. Wipe gently with a soft cloth and store in the included gift box/pouch to protect the finish.
Do you ship internationally? Who pays customs?
Yes, we ship worldwide. International customers are responsible for any customs, duties, or import taxes set by their country. Transit times vary by destination.
What payment methods do you accept?
We accept major credit/debit cards and popular digital wallets. Buy-now-pay-later options may be available at checkout depending on your region.
Do you offer repairs or a warranty?
We stand behind our craftsmanship. If you experience a manufacturing issue within 30 days of delivery, contact us and we’ll assess for repair or replacement. Accidental damage or wear-and-tear can often be repaired for a small service fee.