At Sairahaz.com, we value each piece of jewelry as a unique creation and we want you to be delighted with your purchase. Because our items are crafted with precision and often customized to order, we maintain a strict and clearly defined return policy to ensure fairness, transparency, and quality assurance.
Return Window: Returns are accepted only within 7 calendar days of the confirmed delivery date as tracked by the shipping carrier. Any requests submitted beyond this 7-day period will be automatically declined, regardless of circumstances.
Eligibility for Return: Returns are accepted exclusively if the item is proven to be defective, damaged upon arrival, or incorrect (different from what was originally ordered). Clear, time-stamped photographs or video evidence must be submitted within the 7-day window for verification. Jewelry must remain unworn, unaltered, unwashed, and undamaged. All items must be returned in their original packaging, including presentation boxes, documentation, certificates, and tags. Missing any component automatically voids eligibility.
Non-Returnable Items: Custom or personalized jewelry (such as name necklaces, engraved pieces, or made-to-order designs) are strictly non-returnable unless defective or incorrect. For hygiene and safety reasons, all earrings are non-returnable. Solid gold jewelry is also strictly non-refundable unless defective or incorrect. Items returned due to personal preference, change of mind, wrong size selection, or perceived style differences will not be accepted under any circumstances.
Return Approval Requirement: No return will be accepted without prior written authorization from Sairahaz.com. Customers must contact support@sairahaz.com within the 7-day return window, providing their full name and order number, clear description of the issue, and photographs or video proof of the defect or incorrect item. Unauthorized returns received without formal approval will be refused and returned to the sender at their expense.
Return Process: Customers must first request authorization by emailing support@sairahaz.com with all required information. If the request is validated, a written return authorization will be issued along with shipping instructions. The item must then be securely packaged in its original form and shipped using a trackable, insured courier service within 3 business days of receiving authorization. Upon receipt, our quality control team will conduct a thorough inspection of the item. If the defect or error is confirmed, a replacement or refund will be processed. If the claim is deemed invalid (for example, the item shows wear, has incorrect packaging, or the issue results from customer error), the return will be denied and the item shipped back to the customer at their own expense.
Refunds, Replacements & Fees: Approved refunds will be issued to the original payment method within 4 business days of inspection approval, although bank or card processing times may extend beyond our control. In cases where a replacement is required, production and delivery timelines may apply depending on the complexity of the item. A 30% restocking and handling fee will be applied to all approved returns and cancellations, including but not limited to canceled orders already in production, orders canceled while in transit, or returns accepted after authorization.
Shipping Costs and Responsibility: Return shipping costs are the responsibility of the customer unless the defect or incorrect item is confirmed by our team. Sairahaz.com is not liable for lost, stolen, or untraceable return shipments, and customers are strongly advised to purchase insurance and tracking.
Important Disclaimers: Variations in shade, texture, or appearance of metals, stones, or engravings may occur due to natural characteristics and do not qualify as defects. Slight differences in size, weight, or proportion caused by handcrafted production methods are considered normal and are not grounds for return. Sairahaz.com reserves the right to reject any return request that does not fully comply with these terms.
📩 All return requests and related inquiries must be directed to support@sairahaz.com.