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Return & Refund Policy

Returns & Refunds Policy (Sairahaz.com)

At Sairahaz.com, each piece is crafted with care—many are made to order. To keep quality high and expectations clear, please review our policy before purchasing.

Return Window

  • 30 calendar days from the confirmed delivery date (per the carrier’s tracking).

  • Requests made after 30 days are not eligible.

What’s Eligible

Returns are only accepted if the item is:

  • Defective, damaged on arrival, or incorrect (different from what was ordered).

To request a return, you must provide time-stamped photos or video showing the issue and keep the item:

  • Unworn, unaltered, undamaged, and unwashed

  • In original packaging, including any boxes, certificates, documentation, and tags

Not Eligible 

  • Change of mind / personal preference

  • Wrong size ordered (please use our sizing guide before purchasing)

  • Custom or personalized items (e.g., name necklaces, engraved pieces, made-to-order designs), unless defective or incorrect

  • Earrings (for hygiene/safety), unless defective or incorrect

  • Solid gold jewelry (14K/18K/24K), unless defective or incorrect

We do not offer size exchanges on items where wrong size ordered is excluded from returns.

Custom Orders — Personalization Required

For custom/personalized items:

  • Provide the required details (name, text, font, language, etc.) within 7 days of purchase.

  • We’ll reach out up to three times via your checkout contact info during that window.

  • If details aren’t received within 7 days, the order will be cancelled and 50% of the order total will be retained as a processing/handling fee to cover payment costs, design time, and the reserved production slot.

  • Once production begins, all custom orders are final sale except where defective or incorrect.

(This 50% fee for unresponsive personalization supersedes any other fees below for these cases.)

Return Approval Required

No return will be accepted without prior written authorization.
Email support@sairahaz.com within the 30-day window with:

  • Full name and order number

  • Brief description of the issue

  • Photos/video clearly showing the defect or incorrect item

Unauthorized returns will be refused and returned at the sender’s expense.

How Returns Work

  1. Request Authorization: Email support@sairahaz.com with the required info.

  2. Review & Instructions: If validated, we’ll issue a written return authorization with shipping instructions.

  3. Ship Back: Send the item within 3 business days of authorization using a trackable, insured service, safely packaged in original materials.

  4. Inspection: Our quality team inspects upon receipt.

    • If the defect/error is confirmed, we’ll process a replacement or refund.

    • If the claim is not validated (wear, missing packaging, customer-caused damage), the return will be denied and the item shipped back at your expense.

Refunds, Replacements & Fees

  • Approved refunds are issued to the original payment method within 4 business days of inspection approval (bank/card timelines may vary).

  • Replacements may require standard production time.

  • A 30% restocking/handling fee applies to approved returns and cancellations except when Sairahaz is at fault (defective/incorrect item). If it’s our error, no restocking fee applies.

  • For unresponsive personalization cancellations, the 50% processing fee applies (see above).

Shipping Costs & Responsibility

  • Customers are responsible for return shipping costs unless a defect or incorrect item is confirmed.

  • Sairahaz.com is not liable for lost, stolen, or untraceable return shipments—please use tracking and insurance.

Important Notes

  • Natural variations in metal tone, stone color/clarity, and engraving are normal and not defects.

  • Minor differences in size/weight from handcrafted production are expected and not grounds for return.

  • Sairahaz.com reserves the right to decline any return that does not strictly meet these terms.


Questions or return requests: support@sairahaz.com
We’re here to help and will always work to make things right when we’re at fault.